The pictures used in these pages indicate close collaboration with disabled people. This is used to continually gain experience and to determine solutions which are not covered by the regulations, codes of practice and guide books.

This advice can also be made available directly to you through:

• Awareness Training Sessions for Managers and Staff
• User Audits of Services and Premises
• 'Secret Shopper' service to give practical feedback of a service in use

Where possible, this would be arranged with disabled people in your local area. If this is not possible, there is a range of volunteers available from elsewhere.

If this form of service is of interest, initial research would check the availability of appropriate volunteers, particularly looking at your local area if required, before any arrangements were made.

Disabled people receiving audit training so that they can carry out user audits.